Legal
Política de Reclamações e Denúncias
Versão 0.1 · em vigor desde 8 de novembro de 2026
Este documento está em inglês. A versão em inglês é a que vale.
Beta version v0.1. If it changes, we will tell you in the app.
This policy explains how to report content or a user, how to complain, what happens next, how long it takes, and how to appeal. It is part of our Terms of Use.
The person responsible for online safety, reports and complaints at Talkalike is Arda Demir.
1. How to report a message, image or user
In the app
- A message, photo, video or voice message: press and hold it and choose Report.
- A user: open their profile and choose Report user. You can block them at the same time.
- During or after a call: open the person's profile and choose Report user. (Talkalike does not record calls, so please describe what happened.)
Choose the reason that fits best:
- A child is involved or at risk (child sexual abuse)
- An intimate image of me shared without my consent
- An intimate image of someone else shared without their consent
- Threats, harassment or blackmail
- Hate or abuse because of who someone is
- Terrorism or violence
- Fraud or a scam
- Pretending to be someone else
- Spam
- Something else illegal or against our rules
Without an account. You do not need a Talkalike account to tell us about a problem. If someone shared an intimate image of you on Talkalike, or you have seen illegal content, use our complaints form on the Talkalike website (choose "An intimate image of me that has not been removed" or "Something else"). Please describe what you saw and, if you know it, the username of the person who shared it. Do not send us copies of images, and never send anything that may show a child.
What we keep when you report. When you report a message, we keep a separate copy of the reported item and up to 10 earlier messages in that chat, with any photos, videos or voice messages among them. When you report a user, we keep a copy of the last 20 messages of your chat with them and a summary of their profile (name, username, profile photo and "About me"). We also keep the name, username, email address, sign-up date and inviter of both of you, each person's nickname in that chat (if they have one), the reason you chose and what you tell us. Notes about nickname changes among the copied messages are kept with them. We do not browse other chats. The person you report is not told who reported them.
Block as well. Reporting a message does not block the person. You can block them at any time from their profile.
If someone is in immediate danger, contact the emergency services first (999 in the UK, 112 in the EU).
2. What happens after you report
- We acknowledge your report in the app straight away.
- We hide the reported item at once if you report it as child sexual abuse or as an intimate image shared without consent. Neither of you can see it while we review it; it shows as "This content is being reviewed".
- A person reviews it against the law and our Acceptable Use Policy.
- We decide and act. We may remove the content for both people and from our server, warn the user, restrict features, suspend or close the account, and report it to the authorities where required.
- We tell the reported user about any action against them and why, unless the law or a safety risk prevents us. The app does not yet tell you, the reporter, the outcome. If you want to know what we did, or think we got it wrong, use our complaints form ("A report I made") and we will answer you by email.
- We keep a record of the report, our decision and the reasons.
3. How quickly we act
| Type of report | What we do and when |
|---|---|
| Child sexual abuse | Hidden at once. We review it as our top priority, remove the content, close the account and report it to the National Crime Agency. Where a child's life may be in danger, we report immediately. |
| An intimate image reported by the person shown (or someone acting for them) | Hidden at once. We remove the image, and any identical or substantially similar copies we find, as soon as reasonably practicable and no later than 48 hours after receiving the report. (Online Safety Act 2023, s.10(3A)-(3B), in force since 29 June 2026.) |
| Other illegal content (for example threats, hate, extreme pornography, terrorism, fraud) | We review it as a priority and remove illegal content swiftly once we know about it. |
| Other breaches of our rules | We aim to review within 7 days. |
Intimate image reports: proving it is you. To protect everyone, we may ask the person making the report to confirm that they are the person shown or are acting for them. We do this in a way that does not delay removal beyond 48 hours.
4. Child sexual abuse: our legal duty
Friendify Ltd is a UK provider. We report all child sexual exploitation and abuse content that we become aware of to the National Crime Agency (NCA), as section 66 of the Online Safety Act 2023 requires, through the NCA's reporting portal.
We keep evidence as the law requires. When we report, we keep a record of our report (the NCA's reference for it and the date) for 5 years, and the content, the information we sent, the reasons for our decision and the related account and chat data we hold for 1 year, or longer if the NCA asks us to (regulations made under the Online Safety Act 2023 on reporting child sexual exploitation and abuse, SI 2026/268, reg 8).
5. Evidence is locked
Everything kept with a report is locked: "Delete for both", the timers on view-once and timed media, account deletion and our clean-up jobs do not delete it. Only the people who review reports can open it, and every time they do, it is recorded. We keep it until 6 months after the report is closed, or for the NCA times in section 4 when we reported it to the NCA. Then it is deleted automatically.
We keep it securely and use it only to handle the report, to meet our legal duties and, where the law requires, to pass it to the authorities.
6. How to complain
You can complain about:
- a report you made (for example if we did not act, or acted too slowly);
- a decision we made about your content or account (this is an appeal, see section 7);
- how we use your personal data;
- an intimate image of you that has not been removed;
- anything else about Talkalike, including if you think we are not meeting our online safety duties.
How: use our complaints form. In the app it is under Settings → About and legal → Complain; it also works on our website without an account. Tell us what happened, when, and what you would like us to do. We send you an email to confirm we received it. So that nobody can use the form to flood someone's inbox, we send at most 5 confirmation emails a day to one email address; a complaint sent after that is still received and handled in the same way, only without the confirmation email. (This limit never applies when you are signed in and use your own account's email address.)
What happens next
| Complaint | Acknowledgement | Outcome |
|---|---|---|
| Intimate image not removed (urgent) | Within 48 hours | We review it urgently; any image reported by the person shown is removed within the 48-hour limit. |
| About how we use your personal data | Within 30 days (Data Protection Act 2018, s.164A) | We investigate without undue delay, keep you updated, and tell you the outcome. |
| Any other complaint | Within 7 days | We aim to give you our answer within 30 days and tell you if we need longer. |
7. Appeals
If we removed your content, warned you, suspended your account, closed it or deleted it, and you think we got it wrong, you can appeal.
- How: use the "Appeal this decision" button in the app or in our decision email, or use our complaints form and choose "A decision about my content or account". You can still sign in to a suspended or closed account to appeal. If we deleted your account, you can appeal without an account, through our complaints form or the link in our decision email. Please appeal within 6 months of our decision.
- Who decides: a person reviews the decision again, looking at your explanation. Talkalike is run by a very small team, so this may be the same person who made the first decision; they will look at it afresh.
- When: we aim to decide within 30 days.
- Outcome: if we got it wrong, we restore your content or account where we can and tell you. A deleted account and its data cannot be restored; if your appeal succeeds, we lift the ban on your email address so it can be used to sign up again. If we keep the decision, we explain why.
- We cannot restore content we were required by law to remove, or accounts closed because of child sexual abuse.
If a user reports content and we decide not to act, the person who reported can also ask us to look again using the same process.
8. If you are still not satisfied
- Data protection: you can complain to the UK data protection regulator, the Information Commission (formerly the Information Commissioner's Office, ICO), or, in the EU, your local data protection authority. See our Privacy Notice.
- Online safety: Ofcom does not resolve individual complaints, but you can tell Ofcom about a concern with an online service.
- Intimate image abuse support (UK): the Revenge Porn Helpline can help with intimate image abuse.
- Courts: you can always go to court. See section 14 of the Terms of Use.
9. How we use report data
We use the information in reports and complaints only to handle them, keep people safe, meet our legal duties and improve our safety processes. See the Privacy Notice for how long we keep it.
Friendify Ltd · registered in England and Wales · company number 16656938 · 128 City Road, London, United Kingdom, EC1V 2NX